Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please read this policy carefully, as it forms part of our Terms of Service.

Return window
You have 14 days from the date you receive your item to request a return. Requests made after 14 days cannot be accepted.

Return eligibility
To be eligible for a return, your item must be:

  • Unused, in the same condition you received it
  • In its original, undamaged packaging with all accessories, manuals, and free gifts included
  • Accompanied by your order number or proof of purchase

Returns that arrive used, incomplete, damaged by the customer, or without prior authorization will be refused and returned to the customer at their expense, or held pending payment of return shipping.

How to start a return
Contact us at damattemtion@gmail.com with your order number and the reason for return. Do not ship any item back before receiving written authorization and return instructions from us. Unauthorized returns will not be accepted or refunded.

Return shipping costs

  • If the return is due to our error (wrong item sent, or a confirmed manufacturing defect), we cover return shipping.
  • For all other reasons (change of mind, no longer needed, ordered by mistake, etc.), the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

Restocking fee
Returns for reasons other than our error may be subject to a restocking fee of up to 20% to cover inspection, repackaging, and handling.

Defective, damaged, or incorrect items
Please inspect your order immediately upon arrival. If your item is defective, damaged in transit, or incorrect, contact us within 48 hours of delivery with photos or video showing the issue. We will evaluate the claim and, at our discretion, repair, replace, or refund the item. Do not discard the original packaging until the claim is resolved.

Non-returnable items
The following cannot be returned or refunded:

  • Sale, clearance, or discounted items
  • Gift cards
  • Items returned without original packaging or accessories
  • Items showing signs of use, physical damage, or tampering
  • Products where the manufacturer's seal has been broken (except for verified defects)

Exchanges
The fastest way to get the item you want is to return the eligible item and, once approved, place a new separate order.

European Union — 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, as required by EU law. The item must be unused, in original condition and packaging, with proof of purchase. Return shipping for a change of mind is the customer's responsibility. This right does not affect our defect policy above.

Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund (minus any applicable restocking fee and non-refundable shipping) will be issued to your original payment method within 10 business days. Processing time by your bank or card issuer is beyond our control.

If more than 15 business days have passed since approval and you have not received your refund, contact us at damattemtion@gmail.com

Chargebacks
We ask that you contact us to resolve any issue before filing a payment dispute. Filing a fraudulent chargeback on a delivered, non-defective order may result in the loss of return eligibility.